Privacy policy

When you browse without an account, we don't collect your name or contact details. Like every website, the servers that deliver our pages (Cloudflare) receive your device's IP address and basic request information such as the page asked for and your browser type, to deliver the page and protect the site from abuse.

Your browser also keeps some settings on your own device (see "Cookies and storage on your device" below), such as the suburb you chose as your search area and the places you've saved while signed out. These stay on your device; we don't receive them unless you sign in and save to your account.

To create an account we collect your email address and a password, or you can sign in with Google, in which case Google gives us your name, email address and a link to your Google profile picture. Passwords are handled by our authentication provider (Supabase) and we never see them.

We keep these details in your account so the site works for you: your saved places, shortlists and notes appear in My Places, and your profile fills in your details. Other people using the site can't see your saved places (unless you share a list), notes or children's details, and we don't sell any of it. Depending on how you use the site, your account may also hold:

Little Places is for parents and carers, not children. We never ask for a child's name, full date of birth, gender or photo. A parent can record a child's month and year of birth to help find suitable care; only that parent can see it.

When you send an enquiry to a centre, we ask you not to include personal details. The centre never sees your name or account. Email addresses and phone numbers in the message are hidden from centres unless the centre subscribes to Featured, which sees the message as written. Anything you type about your child is kept as you wrote it, so please share only what the centre needs.

We only use your device's location when you press a "Use my location" button and allow it, for example to fill in your suburb when you complete your profile or to place a business on the map. We keep the suburb or map pin that results, not a record of where your device was.

"Use my location" on your search area works on your device: your browser downloads our list of suburbs for the surrounding region (about 100 km across) and picks the nearest one itself. Your exact position isn't sent to us or stored. That suburb is used until you close the browser tab, and your saved search area stays as it was.

If you haven't chosen a search area, we suggest one from your approximate location for that visit. Cloudflare, which delivers our pages, works out roughly where your internet connection is (usually a town or city); our site passes your browser only the town, the state and a position rounded to about 5 km, never your IP address, and your browser picks a nearby suburb, shown as "approx.". We don't store it, and it isn't saved as your search area unless you choose it.

Your search area is a suburb you choose. We store it on your device and, if you're signed in, in your profile, so pages can show places near it. When a page looks up places or tours near your search area, it uses that suburb's position, never your device's.

We don't sell your personal information.

We use other companies to run the site: Supabase (database and sign-in), Cloudflare (delivers the site, and counts visits with Cloudflare Web Analytics), Google (sign-in and fonts), Resend (emails), Stripe (payments; card details go straight to Stripe) and GitHub (map symbols).

Some pages show tours and tickets from Viator and GetYourGuide, places to stay from Stay22, and gift ideas from online shops. Some of these load a panel from that company on our page, which may set their own cookies. When you follow one of these links you're on their website and their privacy policy applies. Many are affiliate links: if you book or buy, the company may pay us a commission, at no extra cost to you. They tell us about the sale, not who you are.

Little Places is paid for by advertising. Businesses can pay to have their listing marked "Featured" and shown higher on some pages. Links to tours, tickets, places to stay and shops can earn us a commission (see above). We may also show ads from advertising networks, and use services that count visits so we can see which pages are used.

Advertising and visit-counting services may collect information from your browser, such as cookies, your device type and the pages you view, under their own privacy policies. The services we use are named in this policy.

The site keeps a few things in your browser's storage so it works as you expect: whether you're signed in, your search area (and, until you close the tab, the suburb from "Use my location"), places and ideas you've saved while signed out, your display settings, which menu sections you had open, and game progress. You can clear these at any time by clearing your browser's site data; you'll then be signed out and lose anything saved only on that device.

Panels from the companies named in this policy, Cloudflare's security features, and any advertising or visit-counting services we use may set their own cookies. You can block or clear cookies in your browser settings.

We keep your information while your account is open. To close your account and delete your information, email hello@littleplaces.com.au from the email address on the account. We'll confirm it's you and delete your account and the information linked to it, except where we must keep a record by law, for example payment records for tax. Messages you sent to others may remain visible to them.

Information kept only on your device stays there until you clear it.

We protect personal information with access controls in our database so that each person can only reach their own information, encrypted connections, and by keeping private files, such as CVs, in private storage that only the people meant to see them can open. No system is perfectly secure.

You can see and change your information yourself in your account. If something can't be changed there, email hello@littleplaces.com.au.

If you have a question or a complaint about how we've handled your personal information, email hello@littleplaces.com.au.

We may update this policy from time to time. The date at the top shows when it last changed.